Course Description

 

This CRM free course will introduce you to the overall CRM process, its benefits, and how big companies like Apple & Amazon are incorporating it into their growth strategy. You will start with understanding what CRM is and its primary purpose and then will be made to understand its many benefits. Moving forward, the course will cover operations management, where you will learn about the components that drive CRM. Later, the CRM process will be taught along with the examples and explaining the roles and responsibilities of a Customer Relationship Manager. Once you wrap up the CRM course online, don't forget to take the quiz to earn a completion certificate.

 

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