Course Description


Effective communication skills are a prerequisite for succeeding in business. Communication tools and activities connect people within and beyond the organization in order to establish the business' place in the corporate community and the social community, and as a result, that communication needs to be consistent, effective, and customized for the business to prosper.

This course includes the following units:

Unit 1: Introduction to Business Communication

Unit 2: Delivering Your Message

Unit 3: Understanding Your Audience

Unit 4: Effective Business Writing

Unit 5: Developing and Delivering Effective Presentations

Unit 6: Negative News and Crisis Communication

Unit 7: Intrapersonal and Interpersonal Communication

Unit 8: Intercultural and International Communication

Unit 9: Group Communication, Teamwork, and Leadership



Only the final exam is considered when awarding you a grade for this course. In order to pass this course, you will need to earn a 70% or higher on the final exam. Your score on the exam will be calculated as soon as you complete it. If you do not pass the exam on your first try, you may take it again as many times as you want, with a 7-day waiting period between each attempt. Once you have successfully passed the final exam you will be awarded a free Course Completion Certificate.

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